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General

Buying AADNA products: All items sold through AADNA.STORE are intended for personal use only. AADNA reserves the right to cancel any orders, which appear to be for the purpose of wholesale or resale.

 

Choosing payment methods: We accept VISA, MasterCard, American Express, UPAY or direct bank deposit into our nominated account. If you choose to use direct deposit payment methods, your purchases will not be shipped until payment has been cleared and accepted. Please see our Privacy Policy for details on credit card security measures. The transaction will appear on your credit card statement as AADNA JEWELLERY (PVT) Ltd.

 

Use of your information: Please refer to our privacy policy on how your information will be used by us.

Feedback

We’d love to hear your feedback on the items you purchased from us and your overall experience buying from aadna.store

You can get in touch with us via our email info@aadna.store or you may leave your testimonials on our Instagram page or publish your comments on our website.

 

You can also sign up for our newsletter and join our blog for more exciting news and updates.

Returns and Exchange Policy

We offer an exchange option for unworn, unused, undamaged items with the original invoice (and the gift box and/or pouch) within 7 days of purchase. The amount of LKR 2000 will be deducted from the exchange value if the gift box and/or pouch are missing.

No refunds will be given for any item.

We do not offer exchanges on sale items and promotional items.

Due to hygiene regulations items such as earrings, nose rings will also be excluded from exchange.

We do not refund the shipping cost. Kindly email us at info@aadna.store before you post the return item for easy tracking and include the original invoice in the parcel. You must also return the gift box/pouch your item was sent with. All goods returned for exchange should be sent to:

240/10, Denzil Kobbekaduwa Mawatha, Battaramulla, Sri Lanka.

Postal Code 10120

In the event of manufacturing fault or damage, we are more than happy to offer an exchange. Kindly, let us know within 2 days from receipt by emailing us at info@aadna.store we shall exchange on your return shipping. We are not responsible for returns damaged or lost in transit.

Please Note: Do not remove any original tags or invoice until you are 100% happy with the style and fit.